Shipping & Refund Policy
Your order will be processed immediately upon placement
and an authorization will be taken on your credit card for the amount of the order.
ORDER PROCESSING
For your protection as well as ours, we thoroughly screen every order for possible fraud. This may include a phone call to the telephone number on file with your credit card issuer to verify the order.
The majority of products will be shipped within five (5) business days. If for any reason we cannot ship your order within this time, we will contact you using the contact information you supplied on your order.
Delivery speeds vary greatly but should take no longer than 15 to 30 business days anywhere in the world.
ORDER CANCELLATION
If your order has not shipped, we may cancel your order. Please send an email to support[at]patchyourgi[dot]com with the following information:
– Your order number;
– Your name and address;
– A telephone number where you can be reached during business hours;
– The item you would like to return;
– A reason for why you would like to cancel (i.e. purchased elsewhere, changed mind).
If your order has already shipped please see below for Return Merchandise instructions.
Your credit card or other means of payment will be generally refunded within 5 business days.
DAMAGED SHIPMENTS
We ship all orders securely packed in sturdy packaging. However, from time to time, items may be damaged in transit. Therefore, you must inspect your shipment for damage before accepting it. If damage is evident, be sure to open the box and thoroughly inspect your item prior to accepting the shipment. If you discover shipping damage after you have accepted a shipment you will need to file a claim directly with the shipping company.
RETURNING MERCHANDISE
You have thirty (45) days from the date of shipment to return an item. After 45 days all sales are final.
You should expect to receive your refund within five weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (15 to 30 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, pack the item in its original packaging with all instructions, tags, warranty cards, and any attachments. All products must be complete, unused, and undamaged. Used, damaged, previously owned and custom products cannot be returned. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
REFUNDS
Your credit card will be refunded (less any applicable restocking and/or shipping fees) within five (5) business days of our receiving your cancellation notice or returned merchandise. Please note that your credit card issuer may take additional time to return the funds to your account.
EXCHANGES
Please consider the following an exchange:
1. Customer is responsible for shipping the item back to patchyourgi.com in it original condition including all tags.
2. Once the shipment is received by patchyourgi.com we will reship the item requested for exchange. (Payment of reshipment must be received before the new product can ship).
WORLWIDE SHIPPING
PatchYourGi accepts orders and ships to the following countries:
North & Central America: Anguilla, Aruba, Barbados, Belize, Bermuda, Bonaire, Sint Eustatius and Saba, Canada, Cayman Islands, Costa Rica, Curacao, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Martinique, Mexico, Montserrat, Panama, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Turks and Caicos Islands, United States of America, Virgin Islands (British), Virgin Islands (U.S.), American Samoa, Antigua and Barbuda, Bahamas, Guadeloupe, Jamaica, Nicaragua, Puerto Rico, Trinidad and Tobago, United States Minor Outlying Islands
For North & Central America, we accept the following currencies: CAD, DOP, EUR, MXN, USD
Europe: Aland Islands, Albania, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bouvet Island, Bulgaria, Croatia (Hrvatska), Czech Republic, Denmark, Estonia, Finland, France, French Southern Territories, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia (the former Yugoslav Republic of), Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Ukraine, United Kingdom, Vatican City State (Holy See), Faroe Islands, French Guiana, Georgia, Greenland, Kazakhstan, Saint Martin (French part), Turkey
For Europe, we accept the following currencies: BGN, BYN, BYR, CHF, CZK, DKK, EUR, GBP, HRK, HUF, MDL, NOK, PLN, RON, RSD, RUB, SEK, TRY, UAH, USD
APAC: Australia, Bangladesh, Bhutan, British Indian Ocean Territory, China, Christmas Island, Cocos (Keeling) Islands, Cook Islands, French Polynesia, Guam, Heard Island and McDonald Islands, Hong Kong, India, Indonesia, Japan, Kiribati, South Korea, Lao People’s Democratic Republic, Macao, Malaysia, Marshall Islands, Micronesia (Federated States of), Mongolia, Nauru, Nepal, New Zealand, Niue, Norfolk Island, Pakistan, Palau, Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, Sri Lanka, Taiwan, Thailand, Tokelau, Tonga, Tuvalu, Vietnam, Wallis and Futuna, Brunei Darussalam, Cambodia, Fiji, Maldives, New Caledonia, Northern Mariana Islands, Timor-Leste, Vanuatu
For APAC region, we accept the following currencies: AUD, BDT, CNY, EUR, GBP, HKD, IDR, INR, LKR, MYR, NZD, PHP, PKR, SGD, THB, TWD, USD, VND
Africa & Middle East: Angola, Bahrain, Burkina Faso, Burundi, Cape Verde, Central African Republic, Chad, Comoros, Congo, Congo (Democratic Republic of the), Cyprus, Djibouti, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Gambia, Israel, Jordan, Kenya, Kosovo, Kuwait, Kyrgyzstan, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Mauritania, Mauritius, Mayotte, Morocco, Niger, Nigeria, Oman, Palestine, State of, Sao Tome and Principe, Saudi Arabia, Sierra Leone, Somalia, South Georgia and the South Sandwich Islands, South Africa, Togo, United Arab Emirates, Uzbekistan, Western Sahara, Zambia, Zimbabwe, Afghanistan, Algeria, Benin, Botswana, Cameroon, Gabon, Ghana, Guinea, Guinea-Bissau, Iraq, Mali, Mozambique, Namibia, Qatar, Reunion, Rwanda, Senegal, Seychelles, Swaziland, Tajikistan, Tanzania, United Republic of, Tunisia, Turkmenistan, Uganda, Yemen, Canary Islands
For Africa & Middle East we support the following currencies: AED, DZD, EGP, EUR, ILS, JOD, KES, KWD, LBP, MAD, NAD, NGN, OMR, QAR, SAR, TND, USD, ZAR
Latin America: Argentina, Brazil, Chile, Colombia, Ecuador, Falkland Islands (Malvinas), Guyana, Paraguay, Peru, Saint Helena, Ascension and Tristan da Cunha, Suriname, Uruguay, Bolivia (Plurinational State of), Venezuela (Bolivarian Republic of), Sint Maarten
For Latin America we accept the following currencies: ARS, BOB, BRL, CLP, COP, EUR, PEN, PYG, USD, UYU, VEF