Shipping & Refund Policy
Your order will be processed immediately upon placement
and an authorization will be taken on your credit card for the amount of the order.
For your protection as well as ours, we thoroughly screen every order for possible fraud. This may include a phone call to the telephone number on file with your credit card issuer to verify the order.
The majority of products will be shipped within five (5) business days. If for any reason we cannot ship your order within this time, we will contact you using the contact information you supplied on your order.
Delivery speeds vary greatly but should take no longer than 15 to 30 business days anywhere in the world.
If your order has not shipped, we may cancel your order. Please send an email to support[at]patchyourgi[dot]com with the following information:
– Your order number;
– Your name and address;
– A telephone number where you can be reached during business hours;
– The item you would like to return;
– A reason for why you would like to cancel (i.e. purchased elsewhere, changed mind).
If your order has already shipped please see below for Return Merchandise instructions.
Your credit card or other means of payment will be generally refunded within 5 business days.
We ship all orders securely packed in sturdy packaging. However, from time to time, items may be damaged in transit. Therefore, you must inspect your shipment for damage before accepting it. If damage is evident, be sure to open the box and thoroughly inspect your item prior to accepting the shipment. If you discover shipping damage after you have accepted a shipment you will need to file a claim directly with the shipping company.
You have thirty (45) days from the date of shipment to return an item. After 45 days all sales are final.
You should expect to receive your refund within five weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (15 to 30 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, pack the item in its original packaging with all instructions, tags, warranty cards, and any attachments. All products must be complete, unused, and undamaged. Used, damaged, previously owned and custom products cannot be returned. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
Your credit card will be refunded (less any applicable restocking and/or shipping fees) within five (5) business days of our receiving your cancellation notice or returned merchandise. Please note that your credit card issuer may take additional time to return the funds to your account.
Please consider the following an exchange:
1. Customer is responsible for shipping the item back to patchyourgi.com in it original condition including all tags.
2. Once the shipment is received by patchyourgi.com we will reship the item requested for exchange. (Payment of reshipment must be received before the new product can ship).